Refund policy

🔄 Return & Refund Policy

At Vault Supplies, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns

• Customers have 30 days from the date of delivery to request a return.

• To be eligible, items must be:

  • Unused and in their original packaging,

  • Accompanied by a valid order number and receipt.

• Clearance and sale items are final sale and cannot be returned or refunded.

Return Shipping

• Customers are responsible for paying return shipping costs.

• Shipping costs are non-refundable.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued back to your original payment method only.

• Please allow several business days for the refund to appear in your account, depending on your bank or card issuer.

Damaged or Defective Items

• If your item arrives damaged or defective, we will issue a replacement or refund at no additional cost.

• Customers must provide photo proof of the damaged or defective item when contacting us.

How to Start a Return

To initiate a return or refund, please email us at straitgis@gmail.com with your order number, receipt, and the reason for your return. Our team will provide further instructions.